Privacy Policy
Privacy Collection Notice
Terms of Use

PRIVACY POLICY

www.Ilaria.co

Ilaria Australia Pty Ltd (ABN 45 689 832 979) & Ilaria New Zealand Limited (NZCN 93 685 97) (we, us or our), understands that protecting your personal information is important. This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or collected by us, when interacting with you.

The information we collect

Personal information:is information or an opinion, whether true or not and whether recorded in amaterial form or not, about an individual who is identified or reasonably identifiable.

The types of personal information we may collect about you include:

  • Identity Data including your name, age, profession, marital status, pronouns, and gender.
  • Contact Data including your telephone number, address and email.
  • Technical and Usage Data when you access any of our websites or platforms, details about your internet protocol (IP)address, login data, browser session and geo-location data, statistics on page views and sessions, device and network information, acquisition sources, search queries and/or browsing behaviour, access and use of our website (including through the use of Internet cookies), and communications with our website.
  • Profile Data including your profile picture, purchases or orders you have made with us, content you post, send receive and share through our platform, information you have shared with our social media platforms, and support requests you have made.
  • Interaction Data including information you provide to us when you participate in any interactive features, including surveys, contests, promotions, activities or events.
  • Marketing and Communications Data including your preferences in receiving marketing from us and our third parties and your communication preferences.
  • Professional data including where you are a worker of ours or applying for a role with us, your professional history such as your previous positions and professional experience.

How we collect personal information

We collect personal information in a variety of ways, including:

  • when you interact directly with us, including face-to-face, over the phone, over email, or online;
  • when you complete a form, such as registering for any events or newsletters, or responding to surveys;
  • when you apply for a job with us;
  • from third parties, such as details of your use of any website we operate(from our analytics and cookie providers and marketing providers. See the“Cookies” section below for more detail on the use of cookies); or
  • from publicly available sources, such as social media, the Australian Business Register or the New Zealand Companies Office.

Why we collect, hold, use and disclose personal information

We have set out below, in a table format, a description of the purposes for which we plan to collect, hold, use and disclose your personal information.

Purpose of use / disclosure
Type of Personal Information
To enable you to access and use our software.
  • Identity Data
  • Contact Data
To do business with you, including to deliver our services to you, register your attendance at our events, assess your application.
  • Identity Data
  • Contact Data
To contact and communicate with you about our business, including in response to any support requests you lodge with us or other enquiries you make with us.
  • Identity Data
  • Contact Data
  • Profile Data
To contact and communicate with you about any enquiries you make with us via any website we operate.
  • Identity Data
  • Contact Data
For internal record keeping, administrative, invoicing and billing purposes.
  • Identity Data
  • Contact Data
  • Financial Data
  • Transaction Data
For analytics (including profiling on our website), market research and business development, including to operate and improve our business, associated applications and associated social media platforms.
  • Profile Data
  • Technical and Usage Data
For advertising and marketing, including to send you promotional information about our events and experiences and information that we consider may be of interest to you.
  • Profile Data
  • Technical and Usage Data
  • Identity Data
  • Contact Data
  • Marketing and Communications Data
To run promotions, competitions and/or offer additional benefits to you.
  • Profile Data
  • Interaction Data
  • Identity Data
  • Contact Data
  • Marketing and Communications Data
If you have applied for employment with us, to consider your employment application.
  • Professional Data
  • Identity Data
  • Contact Data
To comply with our legal obligations or if otherwise required or authorised by law.
  • Any relevant Personal Information

Our disclosure of personal information to third parties

Overseas disclosure

Personal Information

While we store personal information in Australia and New Zealand, where we disclose your personal information to the third parties listed above, these third parties may store,transfer or access personal information outside of Australia and New Zealand. We will only disclose your personal information overseas in accordance with the Australia and New Zealand Privacy Principles.

We may store personal information overseas where we disclose your personal information to the third parties listed above, these third parties may also store, transfer or access personal information outside of Australia and New Zealand. We will only disclose your personal information overseas in accordance with the Australia and New Zealand Privacy Principles.

Your rights and controlling your personal information

Your choice: Please read this Privacy Policy carefully. If you provide personal information to us, you understand we will collect, hold, use and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect our ability to do business with you.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Restrict and unsubscribe: To object to processing for direct marketing/unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

Access: You may request access to the personal information that we hold about you. An administrative fee may be payable for the provision of such information. Please note, in some situations, we may be legally permitted to withhold access to your personal information. If we cannot provide access to your information, we will advise you as soon as reasonably possible and provide you with the reasons for our refusal and any mechanism available to complain about the refusal. If we can provide access to your information in another form that still meets yourneeds, then we will take reasonable steps to give you such access.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to promptly correct any information found to be inaccurate, out of date, incomplete, irrelevant or misleading. Please note, in some situations, we may be legally permitted to not correct your personal information. If we cannot correct your information, we will advise you as soon as reasonably possible and provide you with the reasons for our refusal and any mechanism available to complain about the refusal.

Complaints: If you wish to make a complaint, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take in response to your complaint. If you are not satisfied with our response, you may contact the Office of the New Zealand Privacy Commissioner.

Storage and Security

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures, to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

While we are committed to security, we cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk.

Cookies

We may use cookies on our website from time to time. Cookies are text files placed in your computer's browser to store your preferences. Cookies, by themselves,do not tell us your email address or other personally identifiable information. However, they do recognise you when you return to our online website and allow third parties to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our online website with personal information, this information maybe linked to the data stored in the cookie.

Cookie
Purpose
session_id
Keeps you logged in during your visit.
language
Remembers your language preferences.
consent
Remembers your cookie preferences.
__ga
Tracks visits via Google Analytics.
__hstc
The main cookie for tracking visitors using Hubspot website hosting. It contains the domain, hubspotutk, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).
__hmpl
It contains metadata regarding tracking events that HubSpot collects throughout the user's journey at HubSpot. It's stored either on the Browser's Session Storage or Local Storage based on the presence or lack of tracking consent. It doesn't contain personal identifiable information or information that can identify your device or hardware. It can't be manually removed and is automatically created whenever conditions are met.
hubspotutk
This cookie keeps track of a visitor's identity. It is passed to HubSpot on form submission and used when deduplicating contacts.It contains an opaque GUID to represent the current visitor.It expires in 6 months.
__hssc
This cookie keeps track of sessions.This is used to determine if HubSpot should increment the session number and timestamps in the __hstc cookie.It contains the domain, viewCount (increments each pageView in a session), and session start timestamp.It expires in 30 minutes.
__hssrc
Whenever HubSpot changes the session cookie, this cookie is also set to determine if the visitor has restarted their browser.If this cookie does not exist when HubSpot manages cookies, it is considered a new session.It contains the value "1" when present.It expires at the end of the session.

Links to other websites

Our website may contain links to other party’s websites. We do not have any control over those websites and we are not responsible for the protection and privacyof any personal information which you provide whilst visiting those websites.Those websites are not governed by this Privacy Policy.

Amendments

We may, at any time and at our discretion, vary this Privacy Policy by amended Privacy Policy on our website. We recommend you check our website regularly to ensure you are aware of our current Privacy Policy.

For any questions or notices, please contact us at:

llaria Australia Pty Ltd (ABN 45 689 832 979) & Ilaria New Zealand Limited (NZCN 93 685 97)

Email:

enquiries@ilaria.co

Last updated:

18/05/2026

APPENDIX 1: ADDITIONAL RIGHTS AND INFORMATION FOR INDIVIDUALS LOCATED IN THE EU OR UK

Under the GDPR individuals located in the EU and the UK have extra rights which apply to their personal information. Personal information under the GDPR is often referred to as personal data and is defined as information relating to an identified or identifiable natural person (individual). This Appendix 1 sets out the additional rights we give to individuals located in the EU and UK, as well as information on how we process the personal information of individualsl ocated in the EU and UK. Please read the Privacy Policy above and this Appendix carefully and contact us at the details at the end of the Privacy Policy if you have any questions.

What personal information is relevant?

This Appendix applies to the personal information set out in the Privacy Policy above. While the Privacy Policy refers to ‘special categories of data’ (also known as Sensitive Information under the GDPR), the client does not currently expect to collect such information. If sensitive data is collected in the future, it will be handled in accordance with applicable privacy laws.

Purposes and legal bases for processing

We collect and process personal information about you only where we have legal bases for doing so under applicable laws. We have set out below, in a table format, a description of all the ways we plan to use your personal information,and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. Note that we may process your personal information for more than one lawful ground depending on the specific purpose for which we are using your data. Please reach out to us if you need further details about the specific legal ground, we are relying on to process your personal information where more than one ground has been set out in the table below.  

Purpose of use / disclosure
Type of Data
Legal Basis for processing
To enable you to access and use our software.
  • Identity Data
  • Contact Data
Performance of a contract with you.
To do business with you, including to deliver our services to you, register your attendance at our events, assess your application.
  • Identity Data
  • Contact Data
Performance of a contract with you.
To contact and communicate with you about our business, including in response to any support requests you lodge with us or other enquiries you make with us.
  • Identity Data
  • Contact Data
  • Profile Data
Performance of a contract with you.
To contact and communicate with you about any enquiries you make with us via any website we operate.
  • Identity Data
  • Contact Data
Legitimate interests: to ensure we provide the best client experience we can offer by answering all of your questions.
For internal record keeping, administrative, invoicing and billing purposes.
  • Identity Data
  • Contact Data
  • Financial Data
  • Transaction Data
Performance of a contact with you.
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To comply with a legal obligation.
‍
Legitimate interests: to recover debts due to us and ensure we can notify you about changes to our terms of business and any other administrative points.
For analytics (including profiling on our website), market research and business development, including to operate and improve our business, associated applications and associated social media platforms.
  • Profile Data
  • Technical and Usage Data
Legitimate interests: to keep our website updated and relevant, to develop our business, improve our business and to inform our marketing strategy.
For advertising and marketing, including to send you promotional information about our events and experiences and information that we consider may be of interest to you.
  • Profile Data
  • Technical and Usage Data
  • Identity Data
  • Contact Data
  • Marketing and Communications Data
Legitimate interests: to develop and grow our business
To run promotions, competitions and/or offer additional benefits to you.
  • Profile Data
  • Interaction Data
  • Identity Data
  • Contact Data
  • Marketing and Communications Data
Legitimate interests: to facilitate engagement with our business and grow our business
If you have applied for employment with us, to consider your employment application.
  • Professional Data
  • Identity Data
  • Contact Data
Legitimate interests: to consider your employment application
To comply with our legal obligations or if otherwise required or authorised by law.
  • Any relevant Personal Information
To comply with a legal obligation

If you have consented to our use of data about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Where we are using your data because we or a third party have a legitimate interest to do so, you have the right to object to that use though, in some cases, this may mean no longer doing business with us. Further information about your rights is available below.

Data Transfers

The countries to which we send data for the purposes listed above may be less comprehensive that is what is offered in the country in which you initially provided the information. Where we transfer your personal information outside of the country where you are based, we will perform those transfers using appropriate safeguards in accordance with the requirements of applicable data protection laws and we will protect the transferred personal information in accordance with this Privacy Policy and Appendix 1. This includes:

  • only transferring your personal information to countries that have been deemed by applicable data protection laws to provide an adequate level of protection for personal information; or
  • including standard contractual clausesin our agreements with third parties that are overseas.

Data Retention

We will only retain your personal information for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation inrespect to our relationship with you.

To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

Extra rights for EU and UK individuals

You may request details of the personal information that we hold about you and how we are process it (commonly known as a “data subject request”). You may also have a right in accordance with applicable data protection law to have your personal information rectified or deleted, to restrict our processing of that information, to object to decisions being made based on automated processing where the decision will produce a legal effect or a similarly significanteffect on you, to stop unauthorised transfers of your personal information to a third party and, in some circumstances, to have personal information relating to you transferred to you or another organisation.

Ifyou are not happy with how we are processing your personal information, you have the right to make a complaint at any time to the relevant Data Protection Authority based on where you live. We would, however, appreciate the chance to deal with your concerns before you approach the Data Protection Authority, so please contact us in the first instance using the details set out above in our Privacy Policy above.

For any questions or notices, please contact us at:

Email:

enquiries@ilaria.co

PRIVACY COLLECTION NOTICE

This Privacy Collection Notice describes how Ilaria Australia Pty Ltd (ABN 45 689 832 979) & Ilaria New Zealand Limited (NZCN 93 685 97) (we, us or our) collect and handle your personal information when you sign up for advertising and marketing, including to send you promotional information about our events and experiences and information that we consider may be of interest to you. We collect personal information from you so that we can provide these services to you and for related purposes set out in our Privacy Policy, available at:

Link to Privacy Policy
‍

We may disclose this personal information to third parties, related entities, or any third parties engaged by us and acting on our behalf] and as otherwise set out in our Privacy Policy (linked above).

We may store personal information overseas. Where we disclose your personal informationto the third parties listed above, these third parties may also store, transfer or access personal information outside of New Zealand and Australia.

If you do not provide your personal information to us it may affect our ability to provide our Services to you and your use of our Services.

Please see our Privacy Policy (linked above) for more information about how we collect, store, use and disclose your personal information, including details about overseas disclosure, access, correction, how you can make a privacy-related complaint and our complaint-handling process.

If you have questions about our privacy practices, please contact by email at: enquiries@ilaria.co. By providing your personal information to us, you agree to the collection, use, storage and disclosure of that information as described in this privacy collection notice.

WEBSITE TERMS OF USE

Welcome to Ilaria! We are a professional consultancy firm that specialises in blending our expert knowledge on lean methodology with technology of all complexity. Before you use our site, please read these Terms of Use, as they contain important information.

This website (Site) is operated by Ilaria Australia Pty Ltd (ABN 45 689 832 979) & Ilaria New Zealand Limited (NZCN 93 685 97) (we, our or us). These website terms of use (Terms) apply to your use of, and access to, the Site.

Information and availability

While we use reasonable attempts to ensure the accuracy and completeness of the content and materials on the Site (Content), to the extent permitted by law, we do not warrant the accuracy, completeness or suitability of any of the Content. The Content may be subject to change without notice and we do not undertake to keep the Site up-to-date. The Content is factual information only, is not comprehensive and is for general information purposes only. We also do not warrant that access to the Site will be uninterrupted, error-free or free from viruses.

Intellectual Property rights

Unless otherwise indicated, we own or license the Content and all intellectual property rights (including any copyright, registered or unregistered designs, illustrations, artwork, patentsor trade mark or logo rights and domain names) displayed or used on the Site (Our Intellectual Property).

We authorise you to access and use the Site solely for your own personal use and to display, print and download the Content onto your personal device provided that you do not remove any copyright notice included in Our Intellectual Property.

You must not use the Site, or any of the Content, for your commercial purposes, including, for example, to advertise your own business or for any other revenue generation activity and you must not use the Site, including the Content, in any way that competes with our business. You may use our site for the commercial purpose of contacting us to engage our servicesonly.  

Subject to the above, your use of, and access to, the Site and the Content does not grant or transfer to you any rights, title or interest to Our Intellectual Property. Unless otherwise permitted in these Terms, you must not:

  • copy or use, in whole or in part, any of Our Intellectual Property;
  • reproduce, retransmit, distribute, display, disseminate, sell, publish, broadcast or circulate any of Our Intellectual Property; or
  • breach any intellectual property rights connected with Our Intellectual Property, including altering or modifying any of Our Intellectual Property, causing any of Our Intellectual Property to be framed or embedded in another website or platform, or creating derivative works from Our Intellectual Property.

Nothing in the above clause restricts your ability to publish, post or repost Content or Our Intellectual Property on your social media page or blog, provided that:

  • you do not assert that you are the owner of the Content or Our Intellectual Property;
  • unless explicitly agreed by us in writing, you do not assert that you are endorsed or approved by us;
  • you do not damage or take advantage of our reputation, including in a manner that is illegal, unfair, misleading or deceptive; and
  • you comply with all other terms of these Terms.

Conduct we don't accept

You must not do or attempt to do anything that is unlawful, which is prohibited by applicable law, which we would consider inappropriate or which might bring us or the Site into disrepute.This includes:

  • anything that would constitute a breach of an individual’s privacy (including sharing or uploading private or personal information without an individual's consent) or any other legal rights;
  • using the Site to defame, harass, threaten, menace or offend any person;
  • using the Site for unlawful purposes;
  • interfering with any user of the Site;
  • tampering with or modifying the Site, knowingly transmitting viruses or other disabling features, or damaging or interfering with the Site, including using trojan horses, viruses or piracy or programming routines that may damage or interfere with the Site;
  • using the Site to send unsolicited electronic messages;
  • using data mining, robots, screen scraping or similar data gathering and extraction tools on the Site; or
  • facilitating or assisting a third party to do any of the above acts.

Third party sites

The Site may contain links to websites operated by third parties. Unless we tell you otherwise, we do not control, endorse or approve, and are not responsible for, the content on those websites. We recommend that you make your own investigations with respect to the suitability of those websites. If you purchase goods or services from a third party website linked from the Site, such third party provides the goods and services to you, not us.

We may receive a benefit (which may include a referral fee ora commission) should you visit certain third-party websites via a link on the Site (Affiliate Link) or for featuring certain products or services onthe Site. We will make it clear by notice to you which (if any) products orservices we receive a benefit to feature on the Site, or which (if any) third party links are Affiliate Links.

Our liability is limited

You may have certain rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986 in relation to the Site and the Content, and you may contact us for more information about this. Despite anything to the contrary, to the maximum extent permitted by law, we exclude all liability for any loss or damage of any kind (including consequential loss, indirect loss, loss of profit, loss of benefit, loss of opportunity or loss of reputation) whether under statute, contract, equity, tort (including negligence), indemnity or otherwise arising out of or in connection with the Site or the Content.

Privacy

We respect your privacy and understand protecting your personal information is important. Our Privacy Policy (available on the Site) sets out how we will collect and handle your personal information.

What happens if we discontinue the Site

We may, at any time and without notice, discontinue the Site (in whole or in part), or exclude any person from using our Site.

Which laws govern these Terms

These Terms are governed by the laws of Australia and New Zealand. Each party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in Australia and New Zealand and any courts entitled to hear appeals from those courts and waives any right to object to proceedings being brought in those courts.  

Changes to these Terms

We may, at any time and at our discretion, vary these Terms by publishing the varied terms on the Site. We recommend you check the Site regularly to ensure you are aware of our current terms.

For any questions and notices, please contact us at:

Ilaria Australia Pty Ltd (ABN 45 689 832 979) & Ilaria New Zealand Limited (NZCN 93 685 97)

Email: enquiries@ilaria.co

Last update: 18/05/2026